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Silos: The Trees Are Your Solution!!!

By Shawn Nason / December 6, 2016 /

Last week I shared what I believe to be three key principles a leader needs to embrace when setting forth to break down organizational silos. I would like to take this week and dig a bit deeper into this subject. For many leaders, while they understand their organization is siloed and this is stagnating their growth, finding direction can…

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Tap Into Your Talent: The Power of Empathy!

By Shawn Nason / December 1, 2016 /

Recently my team and I met with a healthcare organization to discuss transformative change around their consumer experience practices. Their CEO handpicked the attendees – and they represented all aspects of the company. Each one, in their own unique and specific way, held responsibility for consumer and employee experience. It was this CEO’s hope that…

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Who Is The System Designed For? Consumerism: The Priority In Healthcare!

By Shawn Nason / November 16, 2016 /

What I Was Doing – The Story… Well, here I go again! I’m going to get on my pedestal and talk about how frustrating it is to hear about patients (consumers) having unacceptable experiences within our healthcare system. As many of you know, my life and career is focused on creating experiences and innovations that…

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The Harvest Is Ready – Are You? Harvest Summit 2016: My Top 10 Takeaways!

By Shawn Nason / November 9, 2016 /

What I Was Doing – The Story… This past Friday I attended the inaugural Harvest Summit. Over and over again during the event, a verse from the Bible, Luke 2:10, kept coming to mind: “The harvest is great, but the workers are few…” Now, I am not trying to be over spiritual here – so please stay…

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Who The He** Are We Designing For? Healthcare: The Future Is Now!

By Shawn Nason / November 1, 2016 /

What I was doing… This past week I spent three days with 70+ future forward movers and shakers in Austin, Texas. Our group, Innovation Learning Network focused on becoming Architects of Better Futures & the Rites of Passage of the 21st Century: the Ten-Year Landscape with The Institute For The Future. Then we looked at Discussing Design Without Losing…

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What A Toilet, A Car, and A Mouse Can Teach You!

By Shawn Nason / October 26, 2016 /

This past week while reading a few blogs by some of my favorite thought leaders, I came across a blog post by Alan Ayers, The Injustice of Bad Customer Service. In this post, Alan talks about how all of us have been “wronged” by bad consumer experiences. We all love to talk about them, post them…

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Conquering Your Fear By Facing It! Part Three: Leadership Principles to Live By

By Shawn Nason / October 13, 2016 /

Years ago when I stepped into a leadership role, I never anticipated how often I would be expected to step outside of my comfort zone and face my fears. Through the years the one key lesson I’ve learned is if you do not face the fear – whatever it is – you will go right back around that mountain…

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Know Me! Surprise Me! Make It Easy For Me!

By Shawn Nason / October 4, 2016 /

Know Me! Surprise Me! Make It Easy For Me! Those three simple statements say so much and should be very easy to do, but it seems like in the world of knowing your consumer and how to best meet their needs it is very difficult. These three principles are no negotiables as a leader within any organization…

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It’s Not About You! – Part Two: Leadership Principles to Live By

By Shawn Nason / September 28, 2016 /

Two weeks ago I began the series “It’s Not About You! – Leadership Principles to Live By”.  This week I want to focus on a new podcast I was introduced to by one of my team members, James Kanka (James, thank you for this amazing tool in my life.)  Forgive me for a moment; I have to tell you about James. James is…

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Design-Led Strategy: The New Strategy For Tomorrow!

By Shawn Nason / September 23, 2016 /

Are you listening to me?  Over the past ten years in my career I have had the privilege to meet with hundreds if not thousands of consumers from all walks of life. In this journey, I have focused primarily on well-being and what we could do to enhance one’s well-being. I have come to one conclusion,…

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