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2016 Trends: Millennials and Corporate Social Responsibility & Social Innovation

By Shawn Nason / January 21, 2016 /

This week we took a look into another 2016 projected customer experience trend of incorporating social responsibility into a business model, highlighted by Richard Shapiro’s article in Customer Think. This particular projected trend centers on the influence of Millennials – an 86 million strong demographic (in fact the largest the US has ever experienced and who…

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