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“You Hire Crazy People!” That is my answer when I am asked how I hire people for innovation. There is so much truth to that statement (please do not be offended if you work in Innovation), but there is a part of you that has to be a little crazy to do this work no…
Read MoreI get asked frequently, “Shawn, how did you get into innovation & consumer experience?” My journey is probably not much different to many of us that work in the industry. You are doing one thing one day, and than the next day you want to do something different. I had spent the first part of my career…
Read MoreWhat I Was Doing… This week, as I turned a year older I realized something. In the past year, I have grown ten years wiser! I asked myself why I felt this way. Was it because of something that took place in my personal life? Was it the result of something that happened to me professionally? Could…
Read MoreWhat I Was Doing… We all remember the scene in the movie, Forrest Gump, where Jenny and Forrest were walking down the dirt road and three bullies began throwing rocks at Forrest. At first, Forrest did not know what to do. Then Jenny looked at him and said, “Run Forrest Run!” When Forrest began to run, it was…
Read MoreWhat I Learned… Recently, I shared my experience around what it is like to start a center for innovation. Here is a 7-minute video where I answered some of the following questions or statements: State of mind when starting a center for innovation How have I personally and professionally changed? What encouragement would I give leaders?…
Read MoreWhat I Was Doing… “No, we can’t do it!” This is the most common phrase I have heard in my years as a leader in innovation. From big organizations to small ones, from the government to education. It seems that it is easier for people to say, no, instead of YES! This week I began working with…
Read MoreWhat I Was Doing: My Story… Over a year ago I wrote a blog post titled, The Power of Yes In Innovation. I wrote these words: Each day I try to live the POWER OF YES–the power to give people the freedom to explore, test, and win, the power to let my children be all they want to…
Read More2016 has been an extraordinary year for me – both professionally and personally. From reconnecting with old friends to stepping into one of the most rewarding experiences in my career – I have made new friends, been challenged by old ones, and found myself inspired by the world around me. I Learned! I Rejoiced! I Gave!…
Read MoreLast week I shared what I believe to be three key principles a leader needs to embrace when setting forth to break down organizational silos. I would like to take this week and dig a bit deeper into this subject. For many leaders, while they understand their organization is siloed and this is stagnating their growth, finding direction can…
Read MoreRecently my team and I met with a healthcare organization to discuss transformative change around their consumer experience practices. Their CEO handpicked the attendees – and they represented all aspects of the company. Each one, in their own unique and specific way, held responsibility for consumer and employee experience. It was this CEO’s hope that…
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