Blog

A penny for our thoughts? Nope. These are free. Check out our ideas on life, the universe, and everything disruptive.

How a simple act of empathy had saved my life

By Shawn Nason / June 4, 2019 / Comments Off on How a simple act of empathy had saved my life

[vc_row][vc_column width=”1/4″][vc_single_image image=”8233″ img_size=”full” alignment=”center”][vc_empty_space][vc_custom_heading text=”by Sarah Crowell, Nason Group Design Strategist” font_container=”tag:h4|text_align:center|color:%23f5671a” use_theme_fonts=”yes”][/vc_column][vc_column width=”3/4″][vc_column_text] The other day I was stuck in traffic during a rain storm and I suddenly realized my thoughts were being interrupted by a familiar, dull pain in my knee. My mind was flooded by memories of the stormy, painful spring…

Read More

Patient Experience Symposium Wrap Up

By Shawn Nason / May 7, 2019 / Comments Off on Patient Experience Symposium Wrap Up

[vc_row][vc_column width=”3/4″][vc_column_text]We just got back from PXS @ Harvard Medical School, where we shared about the power of consumer-centered design through the lens of disruption, and we left enthused about the industry’s shift toward empathy in providing and practicing health care. The symposium is a gathering of healthcare professionals, patient advocates, practitioners, educators, thought leaders,…

Read More

#NoLimits at NGPX2017—The Power of Humanizing Care

By Shawn Nason / November 30, 2017 /

The Story Imagine with me: you are a mother, a wife, and a nurse—and you have cancer. You’re on your way to yet another medical appointment, which is now a significant part of your schedule. You walk into the doctor’s office and, without looking up, the receptionist greets you by simply saying, “leukemia!” At that moment,…

Read More