Ready to Turn Experience into Your Biggest Competitive Advantage?
MOFI engages a heart-focused, human-first approach to do just that using a three-phase process.
Assessment & Discovery
Laying the foundation for experience ecosystem
development by evaluating the current state of
your organization’s culture, purpose, and impact.
Strategy & Co-Creation
Using human-centered design to create strategy and alignment to develop the network of touchpoints that make up your organization’s experience ecosystem.
Implementation & Activation
Working together to implement and activate your
experience ecosystem strategy by engaging
stakeholders throughout your organization.
What’s an Experience Ecosystem?
It’s the web of people, touchpoints, and experiences that combine to
define your experience promise. To create a better long-term customer
experience—one that increases revenue year after year—requires
engaging and humanizing the entire ecosystem.
Our Success Stories
Aligning an entire organization around an experience promise, which increased their NPS by 60%.
Launching bold new CX ideas by shifting mindsets and heartsets and teaching new methodologies brought an estimated $8B in revenue.
Creating an organization-wide associate care program during the COVID-19 pandemic increased employee wellness and satisfaction while reducing absenteeism.
Who We Are
To create better solutions more quickly, we utilize the methods,
mindsets, and heartsets of human-centered design. This framework
begins with empathy and requires that we fall in love with the right
problem, which saves time and money while keeping the human
stakeholders at the center of the solution.
Chief Disruptor Shawn Nason
Shawn is on a personal mission to disrupt as many industries as possible by rethinking strategy and growth and changing the consumer and employee experience. To do this, he’s in relentless pursuit of putting the consumer’s voice first and infiltrating tired, outdated systems with bold, game-changing ideas and mindsets.