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Reinventing Our Rituals: Why We Need to Hold On to Our Traditions—But Not Too Tightly

By Shawn Nason / December 8, 2020 /

Rituals are part of who we are as human beings. Whether religious like Passover or secular like Thanksgiving, they help us mark time in the year and they create space for us to remember and reflect. In this year of uncertainty, we need rituals more than ever, even if the traditions we’re accustomed to can’t be replicated.

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Like Child’s Play: 6 Ways to Create an Adaptable Mindset

By Shawn Nason / October 6, 2020 / Comments Off on Like Child’s Play: 6 Ways to Create an Adaptable Mindset
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Don’t think outside the (check box). Blow it up.

By Shawn Nason / August 12, 2020 / Comments Off on Don’t think outside the (check box). Blow it up.
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Turning A Splash Into A Flood

By Shawn Nason / April 20, 2020 /

One of my “lean in” moments is to focus on the intensity of human connectedness and the responsibility we have for each other. Our lives, our livelihoods, our wellbeing are intricately tied and cannot be separated.

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Finding Joy in the Yuck

By Shawn Nason / March 31, 2020 / Comments Off on Finding Joy in the Yuck

Thirty frickin’ more days of social distancing. Really? The other night, we learned that we were going to have to live in our new norm of social distancing and shelter-in-place for at least another thirty days. I have to admit, these were not the words that I wanted to hear. Stress is getting higher in…

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Who Will Be in Room 716?

By Shawn Nason / March 21, 2020 / Comments Off on Who Will Be in Room 716?

Thursday, March 19th, 2020, will be a day I’ll never forget. My team and I landed in Southern California in the midst of the most widespread pandemic our world has faced in my lifetime. After we arrived at our (not small) hotel, we discovered that our group of four people accounted for 20% of the…

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2016 Trends: Millennials and Corporate Social Responsibility & Social Innovation

By Shawn Nason / January 21, 2016 /

This week we took a look into another 2016 projected customer experience trend of incorporating social responsibility into a business model, highlighted by Richard Shapiro’s article in Customer Think. This particular projected trend centers on the influence of Millennials – an 86 million strong demographic (in fact the largest the US has ever experienced and who…

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