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Rituals are part of who we are as human beings. Whether religious like Passover or secular like Thanksgiving, they help us mark time in the year and they create space for us to remember and reflect. In this year of uncertainty, we need rituals more than ever, even if the traditions we’re accustomed to can’t be replicated.Read More
Thirty frickin’ more days of social distancing. Really? The other night, we learned that we were going to have to live in our new norm of social distancing and shelter-in-place for at least another thirty days. I have to admit, these were not the words that I wanted to hear. Stress is getting higher in…Read More
Thursday, March 19th, 2020, will be a day I’ll never forget. My team and I landed in Southern California in the midst of the most widespread pandemic our world has faced in my lifetime. After we arrived at our (not small) hotel, we discovered that our group of four people accounted for 20% of the…Read More
This week we took a look into another 2016 projected customer experience trend of incorporating social responsibility into a business model, highlighted by Richard Shapiro’s article in Customer Think. This particular projected trend centers on the influence of Millennials – an 86 million strong demographic (in fact the largest the US has ever experienced and who…Read More